Parking Mate UK is an independent appeal service and has no connection with Horizon Parking. This page lists the operator's official contact routes for appeals, payments and complaints, and where to get an appeal prepared.

One rule before contacting anyone: Horizon Parking decides appeals in writing only. Nothing said on a phone call counts towards an appeal.

Appeals: written only

Appeals go through the appeal section of horizonparking.co.uk (you need the PCN reference exactly as printed, including its HP or HZ prefix, and the vehicle registration) or by post to Horizon Parking Ltd, Finitor House, 2 Hanbury Road, Chelmsford, CM1 3AE. Send copies, never originals, by tracked delivery, and keep proof of postage.

The deadline is 28 days from the notice. Appeal as the registered keeper, attach your appeal letter, and keep the confirmation with the date.

Payments

Payment can be made online through horizonparking.co.uk using the PCN reference, by phone on Horizon Parking's payment line 01245 392289, or by cheque to the Chelmsford address with the reference on the back.

Check the notice before paying: payment ends the right to appeal immediately, and the £60 discounted rate is frozen by an appeal anyway, so checking first costs nothing.

Appeals Are Decided in Writing

Send us your Horizon Parking Charge Notice. Parking Mate UK identifies the relevant grounds, then writes and submits the appeal for £9.99, with the POPLA Appeal included after a rejection.

Start Horizon Appeal

Complaints

Horizon Parking publishes a complaints procedure on its website. A complaint is not an appeal: the 28-day appeal clock keeps running regardless of any complaint, so if both are needed, submit the appeal first and complain in parallel.

Company details

Horizon Parking Limited, company number 07748407, registered at Finitor House, 2 Hanbury Road, Chelmsford, CM1 3AE. Horizon Parking is a British Parking Association member, which is why POPLA is the independent second stage for its charges.

POPLA

The independent stage runs through popla.co.uk, using the verification code printed on the Horizon Parking Appeal Rejection, within 28 days of the rejection. POPLA does not charge the motorist and its decision binds the operator.

Appeal help from Parking Mate UK

For a Horizon Parking appeal rather than a payment, send us your Horizon Parking Charge Notice or message Parking Mate UK on WhatsApp at +44 7983 381237. The £9.99 service assesses the notice, identifies the relevant grounds, writes and submits the appeal, includes the POPLA stage, and records case updates on WhatsApp.